Terms and Conditions of Use

The Legacy Room Marketing Ltd

Effective Date: 01/01/2025

These Terms and Conditions constitute a legally binding agreement (hereinafter, the “Agreement”) between you (“you,” “your,” “User,” or “Client”) and The Legacy Room Marketing Ltd, including all affiliated entities, partners, contractors, or representatives acting on its behalf (collectively referred to as “The Legacy Room,” “Company,” “we,” “us,” or “our”), governing your access to and use of any and all websites, digital platforms, portals, services, products, information, tools, features, and content provided by or affiliated with The Legacy Room Marketing Ltd, including but not limited to contentmarketing.thelegacyroom.co.uk, thelegacyroom.co.uk, and any subdomains, associated services, course portals, or derivative platforms (collectively, the “Site”).

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THIS WEBSITE, PURCHASING ANY PRODUCT OR SERVICE, OR ENGAGING WITH THE LEGACY ROOM IN ANY CAPACITY.

BY ACCESSING THE SITE, PURCHASING A PRODUCT OR SERVICE, OR OTHERWISE USING ANY CONTENT MADE AVAILABLE BY US, YOU HEREBY AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE WITHOUT MODIFICATION OR RESERVATION.

IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SITE AND ALL ASSOCIATED SERVICES.

1. DEFINITIONS

For the purpose of these Terms and Conditions, the following definitions shall apply throughout:

1.1. “Company” shall refer to The Legacy Room Marketing Ltd, trading as The Legacy Room, its legal operators, directors, licensors, employees, subcontractors, and any agents acting on its behalf.

1.2. “User” or “Client” shall refer to any individual, legal entity, business representative, organisation, or group who accesses, uses, or interacts with the Site, courses, services, digital products, resources, or materials in any capacity.

1.3. “Digital Product” means any downloadable or streamable content, course, video, template, tutorial, or similar item provided via the Site or affiliated platform.

1.4. “Service” means any professional marketing, copywriting, training, consultation, strategic content development, B2B education, or agency deliverable offered by The Legacy Room, whether delivered online or through direct correspondence. This includes, without limitation, email marketing, social media marketing, ad copy, SEO, website copy, setting and closing, and workflows and sales funnels.

1.5. “Marketing Service” means any ongoing or project-based marketing service provided by The Legacy Room to a Client, including but not limited to email marketing, social media marketing, search engine optimisation, paid advertising copy, website copywriting, and sales funnel development.

1.6. “Onboarding Period” means the mandatory set-up and research phase that commences upon agreement of a Marketing Service, during which The Legacy Room undertakes research, platform access, discovery meetings, CRM integration, and strategic planning necessary to begin delivering the Service.

1.7. “Platform” refers collectively to all access portals, course dashboards, member-only areas, intake forms, CRM integrations, and/or scheduling tools hosted or provided by The Legacy Room.

1.8. “Terms” or “Agreement” means this document and any future amendments, updates, or additions made to it by The Legacy Room.

1.9. “Content” includes, without limitation, all visual, textual, auditory, coded, written, recorded, streamed, or embedded materials, whether protected by copyright, trademark, patent, trade secret, or otherwise, regardless of form, media, or storage method.

2. OWNERSHIP, COPYRIGHT, AND USE RESTRICTIONS

2.1. Ownership of Content

All content provided via the Site or any Service — including but not limited to designs, videos, documents, audio files, HTML/CSS/JavaScript code, graphics, logos, layouts, interfaces, animations, icons, photos, visual identities, text, product names, downloadable materials, training resources, and course modules — is the sole and exclusive intellectual property of The Legacy Room and/or its third-party licensors. This includes all content created, hosted, embedded, transmitted, or otherwise made available, directly or indirectly, by The Legacy Room to the User.

2.2. License of Limited Use

Subject to your strict and continued compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its materials solely for your personal, non-commercial, internal educational purposes.

This license does not grant you the right to modify, reverse engineer, reproduce, copy, resell, relicense, publicly perform, republish, post, broadcast, or otherwise redistribute the Content, in whole or in part, unless you have obtained explicit written authorisation from The Legacy Room in advance.

2.3. Prohibited Use

Without limiting the foregoing, you shall not, under any circumstances:

Copy, duplicate, screen-record, or scrape course content for distribution or resale;
Allow third parties to access paid materials through shared logins or forwarded files;
Use any Company materials to create derivative works, competitive programmes, or offer similar training to others;
Circumvent access controls or technical restrictions designed to enforce these limitations;
Archive or store large-scale portions of the Site for any purpose not explicitly approved by the Company.

2.4. Termination of Access for Breach

Any breach of the intellectual property terms herein will result in the immediate revocation of all licences, termination of access to all services, and may lead to civil claims for damages, injunctive relief, and/or criminal prosecution under applicable intellectual property laws, including the Copyright, Designs and Patents Act 1988 (UK), as amended, and/or international treaties as applicable.

2.5. No Waiver of Rights

Nothing in these Terms shall be construed as a waiver of the Company’s intellectual property rights. Any failure to enforce any provision of these rights does not constitute a waiver of that provision or the right to enforce it at a later date.

2.6. Trademarks and Branding

All trade names, trademarks, service marks, slogans, logos, and associated visual brand elements displayed on the Site or within any deliverable are either owned by The Legacy Room or used under licence. No right, title, or interest in any such branding element is granted to you under these Terms, and you may not use, copy, display, or distribute such branding without our prior written consent.

3. DISCLAIMERS, LIMITATIONS OF WARRANTY, AND USE AT YOUR OWN RISK

3.1. No Warranties, Express or Implied

THE SITE, ALL ASSOCIATED SERVICES, DIGITAL PRODUCTS, COURSES, MATERIALS, DOWNLOADS, DOCUMENTATION, TOOLS, PLATFORMS, INTEGRATIONS, AND ANY INFORMATION OR FUNCTIONALITY MADE AVAILABLE BY THE LEGACY ROOM (COLLECTIVELY, THE “DELIVERABLES”) ARE PROVIDED STRICTLY “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

WITHOUT LIMITING THE FOREGOING, THE LEGACY ROOM DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, SECURITY, OPERABILITY, OR AVAILABILITY OF THE SITE OR ANY DELIVERABLES.

THE COMPANY MAKES NO WARRANTY THAT THE SITE OR ANY DELIVERABLE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM, THE SERVER(S) ON WHICH IT IS HOSTED, OR ANY EMAILS SENT FROM THE LEGACY ROOM WILL BE FREE OF VIRUSES, MALICIOUS CODE, OR OTHER HARMFUL COMPONENTS.

3.2. No Guarantees of Results or Performance

ANY EXAMPLES, CASE STUDIES, TESTIMONIALS, OR STATEMENTS OF SUCCESS MADE PUBLICLY OR PRIVATELY IN PROMOTIONAL MATERIALS, ON THE SITE, OR IN ANY ASSOCIATED COMMUNICATIONS ARE ILLUSTRATIVE ONLY AND ARE NOT TO BE INTERPRETED AS PROMISES, PREDICTIONS, REPRESENTATIONS, OR GUARANTEES OF PERFORMANCE, PROFIT, GROWTH, OR RESULTS.

YOUR PARTICIPATION IN ANY TRAINING, COURSE, OR SERVICE IS ENTIRELY AT YOUR OWN RISK. OUTCOMES ARE DEPENDENT ON A VARIETY OF PERSONAL, MARKET, AND OPERATIONAL FACTORS OUTSIDE THE CONTROL OF THE LEGACY ROOM.

THE COMPANY EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR YOUR SUCCESS, FAILURE, EARNINGS, REVENUE, CLIENT ACQUISITION, MARKETING RESULTS, OR BUSINESS PERFORMANCE RESULTING FROM THE IMPLEMENTATION OR NON-IMPLEMENTATION OF ANY STRATEGIES, TACTICS, OR RECOMMENDATIONS PROVIDED.

3.3. User Assumption of Risk

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE, PRODUCTS, SERVICES, AND ALL RELATED DELIVERABLES IS AT YOUR SOLE RISK.

IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED.

YOU ARE SOLELY RESPONSIBLE FOR ALL DECISIONS MADE BASED ON THE CONTENT OR SERVICES PROVIDED, INCLUDING BUT NOT LIMITED TO INVESTMENTS, CLIENT OUTREACH, STRATEGIC PLANS, OR THE SELECTION OF THIRD-PARTY TOOLS OR SOFTWARE.

4. LIMITATION OF LIABILITY

4.1. Maximum Financial Exposure

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, PRODUCTS, SERVICES, OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO THE COMPANY FOR THE PARTICULAR SERVICE OR PRODUCT IN QUESTION DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

4.2. No Liability for Indirect Damages

IN NO EVENT SHALL THE LEGACY ROOM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOSS OF OPPORTUNITY, OR COMPUTER FAILURE), WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.3. Third-Party Platforms and Providers

THE COMPANY IS NOT RESPONSIBLE FOR TECHNICAL FAILURES, INTERRUPTIONS, ERRORS, OMISSIONS, OR DEFICIENCIES IN PERFORMANCE CAUSED BY THIRD-PARTY PROVIDERS, INCLUDING BUT NOT LIMITED TO PAYMENT GATEWAYS (SUCH AS STRIPE OR PAYPAL), WEB HOSTS, DOMAIN PROVIDERS, SCHEDULING TOOLS, VIDEO HOSTING SERVICES, OR COMMUNICATION PLATFORMS.

ANY CLAIM OR DISPUTE RELATING TO SUCH THIRD-PARTY FAILURES SHALL BE GOVERNED BY THE TERMS OF THAT THIRD PARTY’S AGREEMENT AND SHALL BE PURSUED AGAINST THAT PROVIDER DIRECTLY.

4.4. Force Majeure

THE COMPANY SHALL NOT BE HELD LIABLE FOR ANY FAILURE OR DELAY IN PERFORMANCE ARISING OUT OF EVENTS BEYOND ITS REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, ACTS OF GOD, WAR, RIOTS, STRIKES, EMBARGOES, FIRES, FLOODS, PANDEMICS, LAWS, REGULATIONS, TELECOMMUNICATION OR INTERNET FAILURES, OR SHORTAGES OF SUPPLY.

5. INDEMNIFICATION

5.1. User Indemnity Obligation

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE LEGACY ROOM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, LICENSORS, AFFILIATES, SUCCESSORS, AND ASSIGNS FROM AND AGAINST ANY AND ALL CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS, EXPENSES, DEMANDS, AND ACTIONS (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR RELATING TO:

YOUR BREACH OF THESE TERMS,

YOUR VIOLATION OF ANY APPLICABLE LAW, RULE, OR REGULATION,

YOUR USE OR MISUSE OF ANY COMPANY SERVICE, COURSE, OR PRODUCT,

ANY CONTENT OR MATERIAL SUBMITTED OR TRANSMITTED THROUGH YOUR ACCOUNT,

ANY INFRINGEMENT OF INTELLECTUAL PROPERTY OR PRIVACY RIGHTS COMMITTED BY YOU.

5.2. Defence of Claims

THE COMPANY RESERVES THE RIGHT TO ASSUME THE EXCLUSIVE DEFENCE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU. IN SUCH AN EVENT, YOU SHALL COOPERATE FULLY WITH THE COMPANY IN ASSERTING ANY AVAILABLE DEFENCES.

6. USER ACCOUNT ACCESS, RESTRICTIONS, AND TERMINATION OF RIGHTS

6.1. Account Registration and Confidentiality of Credentials

Access to restricted or paid portions of the Site, Services, or Digital Products may require the creation of a personal account. Upon registration, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your username, password, access credentials, and any authentication methods used. You expressly agree not to share your login details, permit account access to third parties, or allow simultaneous access across multiple devices for purposes of circumvention.

Any suspected unauthorised access must be reported to the Company in writing at hello@thelegacyroom.co.uk.

6.2. Licence Duration and Revocation

Unless otherwise explicitly stated in a separate signed agreement, your access to any product, service, or course is granted for the licence period specified at purchase (e.g., 12 months, lifetime, or drip-fed), subject to the Company’s continued maintenance of the associated platform.

The Company reserves the right to revoke, suspend, or terminate any licence — at its sole and exclusive discretion — if:

You breach any provision of these Terms;
You engage in misuse, fraudulent activity, circumvention of platform security, account sharing, or redistribution of proprietary materials;
You fail to meet payment obligations (see Section 7);
Your conduct, in the Company’s reasonable opinion, is damaging to the reputation, function, or integrity of the platform or community.

Revocation of access shall be effective immediately upon notice and shall not require judicial intervention or third-party arbitration to take effect.

6.3. Termination by User

You may request termination of your account at any time by submitting a written request to hello@thelegacyroom.co.uk.

All outstanding obligations, including full payment of any agreed-upon fees, shall remain binding and enforceable regardless of voluntary termination. Termination by the User does not entitle the User to any refund or proration unless explicitly outlined in the Refund or Guarantee Policies (see Section 8 and 9).

6.4. Company Right to Refuse Service

The Company reserves the right, without limitation and without obligation to justify, to deny service, restrict access, suspend functionality, or terminate interaction with any User, client, or third party at its sole discretion. This includes cases where:

Prior misuse of the platform has occurred;
There is suspicion of fraud, chargeback abuse, or manipulation of refund or guarantee clauses;
There exists a history of harassment, intellectual property infringement, or reputational harm to the Company.

The Company is not obligated to provide justification, refund, or alternative service in such cases.

7. PAYMENTS, PAYMENT PLANS, AND ENFORCEMENT OF FINANCIAL OBLIGATIONS

7.1. General Payment Terms

By purchasing any Service or Digital Product from The Legacy Room, you acknowledge and agree to pay the full amount due, inclusive of any applicable VAT, transactional fees, or currency conversion charges. All payments must be made via approved gateways.

The Company is under no obligation to provide access, services, deliverables, or customer support unless full payment has been received and verified.

7.2. Binding Nature of Payment Plans

If you enter into a payment plan, whether structured in monthly instalments or agreed upon via invoice, you are entering into a binding financial contract to pay the entire sum owed. Missed payments, failed transactions, chargebacks, voluntary cancellation, or failure to complete the plan constitute a material breach of this Agreement.

The Company reserves the right to suspend access, terminate services, and pursue legal remedies to recover outstanding debt, including but not limited to:

Full remaining balance due;
Accrued interest or administrative penalties;
Legal fees, collection agency fees, and court costs incurred during the recovery process.

7.3. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first attempting to resolve the issue in good faith constitutes a violation of this Agreement.

In the event of an unsubstantiated chargeback, the Company reserves the right to:

Report the User to credit bureaus or industry blacklists;
Permanently restrict access to current and future services;
Pursue civil litigation in the applicable jurisdiction (see Section 12).

7.4. Non-Refundability of Services Rendered

To the maximum extent permissible by law, any service, once rendered in part or in full — including but not limited to consulting, training, B2B deliverables, strategy sessions, or marketing services — is strictly non-refundable regardless of client satisfaction, client performance, or outcome.

The Client bears sole responsibility for attending calls, consuming materials, following recommendations, and implementing deliverables effectively.

8. REFUND POLICY

8.1. General Non-Refundable Policy

All purchases of Digital Products, Courses, and Services are final and non-refundable unless explicitly stated otherwise in a separate agreement or applicable guarantee (see Section 9).

The Company does not offer refunds for:

Failure to engage with materials;
Failure to achieve subjective expectations;
Non-attendance of scheduled sessions or coaching;
Changes in personal or financial circumstances;
Delays or missed deliverables arising from the Client’s failure to communicate, cooperate, or provide necessary access in a timely manner (see Section 10).

8.2. Refund Requests

Any User wishing to request a refund under an eligible clause must submit a formal written request to hello@thelegacyroom.co.uk including:

Full name and date of purchase;
Reason for the request;
Documentary evidence (if applicable).

All refund decisions are subject to Company review and may take up to 21 business days for resolution. The Company reserves the right to approve or deny refund requests in its sole discretion. Approved refunds will be processed using the original payment method. No cash or cheque alternatives are provided.

9. GUARANTEES, PROMOTIONAL OFFERS, AND OUTCOME REPRESENTATIONS

9.1. General Overview of Guarantee Representation

From time to time, the Company may, at its sole discretion, choose to offer a Limited Promotional Guarantee for select Digital Products, Courses, or Services. These guarantees are promotional in nature, conditional in scope, and do not constitute a general right to a refund.

All guarantees are governed by the specific language and terms stated in the promotional material applicable at the time of purchase and shall be interpreted strictly in accordance with such terms, regardless of User assumptions or expectations.

For the avoidance of doubt, no guarantee — express or implied — applies to ongoing Marketing Services unless explicitly confirmed in a separate signed written agreement. The nature of marketing services, including but not limited to the variability of market conditions, platform algorithm changes, audience behaviour, and client-side execution, makes outcome guarantees impractical and inappropriate.

9.2. Non-Transferability and Conditional Eligibility

Guarantees, if offered, apply only to the original purchaser and are non-transferable, non-renewable, and limited in duration. Eligibility for any promotional guarantee is strictly contingent upon the User’s full, verifiable compliance with all Company instructions, requirements, course activities, participation criteria, implementation timelines, deliverable submissions, outreach quotas, and any other conditions as determined by the Company.

9.3. Minimum Compliance Requirements

No guarantee, whether express or implied, shall be honoured without the User demonstrating — at the Company’s sole satisfaction — that they have:

Completed 100% of all included modules, units, tasks, or assessments;
Submitted all requested documentation in full, including worksheets, templates, outreach logs, or execution records;
Followed the prescribed strategy exactly as instructed;
Attempted reasonable implementation of techniques over the timeframe explicitly stated in the promotional material (e.g., 30-day, 60-day, or two-month challenge windows);
Received no financial benefit, client acquisition, or measurable result despite having met the above conditions in full.

9.4. Burden of Proof

It is the User’s sole responsibility to provide objective, complete, and verifiable evidence that they have fulfilled every condition necessary to qualify under the terms of the Guarantee. This may include, but is not limited to:

Time-stamped outreach attempts;
Screenshots of marketing activity;
Proof of non-response;
Submission of client pitches, content drafts, or CRM logs;
Financial records verifying no revenue was earned.

Failure to provide clear, complete, and independently verifiable documentation will void eligibility for any refund or satisfaction claim under a promotional guarantee.

9.5. Guarantee Limitations and Interpretive Authority

The Company reserves the right, in its sole discretion, to:

Assess the sufficiency of evidence;
Determine whether the strategy was followed as intended;
Decline a claim based on incomplete effort or partial implementation;
Disqualify claims that include technical errors, skipped steps, or suspected manipulation of results.

All guarantee claims are reviewed internally. No external mediation or arbitration body shall be required or recognised in determining refund eligibility under promotional language.

9.6. No Guarantee of Income, Success, or Outcome

Notwithstanding any promotional language, testimonials, or case studies referenced on the Site or affiliated materials, the Company makes no warranties or guarantees as to:

The User’s income level;
Business success or growth;
Client results;
Audience size;
Brand performance;
Email list growth;
SEO ranking; or
Any other specific or implied metric.

All outcomes are contingent upon the User’s own execution, industry dynamics, experience level, economic conditions, and other factors beyond the Company’s control. By agreeing to these Terms, you affirm that you understand results are not promised or implied under any circumstances.

9.7. Non-Eligibility of Discounted Products

Products, services, or courses purchased using discount codes, promotional bundles, or special offers are generally not eligible for refund or guarantee-based claims unless explicitly stated otherwise at the time of sale.

9.8. Deadline for Guarantee Submissions

All guarantee-related refund requests must be submitted in writing within five (5) business days following the completion of the promotional window (e.g., 30 days from purchase or 60 days from completion of all modules, depending on the offer). Late submissions will be automatically rejected without further review.

9.9. Finality of Decisions

All decisions regarding guarantee claims are final, non-negotiable, and not subject to appeal. By accepting these Terms, you waive any right to contest, dispute, or challenge Company decisions related to promotional guarantee interpretation or execution, unless required by court order under applicable law.

10. MARKETING SERVICES — ONBOARDING, DELIVERY, AND CLIENT RESPONSIBILITIES

10.1. Scope of Marketing Services

The Legacy Room Marketing Ltd provides a comprehensive range of marketing services to business clients, including but not limited to email marketing, social media marketing, search engine optimisation (SEO), paid advertising copy, website copywriting, setting and closing, and workflows and sales funnels (collectively, “Marketing Services”).

These Marketing Services are distinct from Digital Products and standalone training courses. The terms in this section apply specifically to ongoing or project-based Marketing Service engagements and are intended to be read alongside all other applicable provisions of this Agreement.

10.2. Mandatory Onboarding and Set-Up Period

All Marketing Service engagements are subject to a mandatory Onboarding Period of up to four (4) weeks from the date of the Client’s first payment or the date of agreement, whichever is earlier. The Onboarding Period is the benchmark by which The Legacy Room allocates time for:

Initial discovery calls and strategy meetings with the Client;
Research into the Client’s brand, audience, competitors, and market positioning;
Gaining access to and auditing relevant CRM systems, email platforms, social media accounts, and any other tools required to deliver the Service;
Development of a tailored strategy and content framework;
Any additional preparatory work necessary to deliver the Service effectively.

The four (4) week Onboarding Period represents a worst-case scenario benchmark. In practice, most clients are onboarded within approximately two (2) weeks; however, the complexity of certain brands, platforms, or access requirements may extend this period up to the maximum of four (4) weeks.

The Client agrees that active delivery of Marketing Services (such as the sending of email campaigns, publication of social media content, or launch of advertising copy) shall not be expected to commence until the Onboarding Period has been satisfactorily completed. No claim of delay, breach, or non-performance may be raised by the Client in respect of the Onboarding Period, provided that The Legacy Room is actively progressing onboarding activities.

10.3. Client Cooperation and Communication Obligations

The successful delivery of Marketing Services is fundamentally dependent on the active, timely, and good-faith cooperation of the Client. The Client acknowledges and agrees that:

The Client shall respond to all reasonable requests, queries, and communications from The Legacy Room within a reasonable timeframe, and in any event no later than five (5) business days from the date of any such request, unless otherwise agreed in writing;
The Client shall provide timely access to all accounts, platforms, systems, tools, and resources that The Legacy Room reasonably requires to deliver the Service, including but not limited to CRM platforms, email service providers, social media accounts, advertising accounts, and website backends;
The Client shall participate in scheduled meetings, calls, and review sessions in good faith, and shall provide honest, constructive, and timely feedback on all materials, drafts, and deliverables;
The Client shall supply all necessary brand assets, creative materials, product information, audience data, and any other information requested by The Legacy Room in order to carry out the agreed work;
The Client shall not unreasonably withhold approval of deliverables or engage in excessive revision cycles outside the agreed scope of work.

10.4. No Liability for Delays Caused by Client

The Legacy Room shall not be held liable for any failure to deliver, delay in delivery, or reduction in quality of Marketing Services where such failure, delay, or reduction is caused directly or indirectly by:

The Client’s failure to respond to communications within a reasonable timeframe;
The Client’s failure to provide required access, assets, or information;
The Client’s failure to attend scheduled calls or meetings without reasonable notice;
The Client’s failure to approve materials, content, or strategies in a timely manner;
The Client’s failure to cooperate in good faith with the reasonable requirements of The Legacy Room;
Technical issues on platforms or accounts that are under the control or ownership of the Client.

In such circumstances, any agreed delivery timelines, project milestones, or service benchmarks shall be extended by a period equivalent to the delay caused by the Client, and The Legacy Room reserves the right to adjust its delivery schedule accordingly without penalty or liability.

For the avoidance of doubt, the Client may not rely upon delays of the Client’s own making as grounds for a refund request, formal complaint, or legal claim against The Legacy Room.

10.5. No Guarantee of Marketing Results

The Legacy Room provides Marketing Services based on professional expertise, best practices, and strategies that have produced results for other clients. However, the Company makes no guarantee, representation, or warranty — express or implied — that any Marketing Service will produce specific results, including but not limited to:

Increases in revenue or sales;
Growth in email subscriber lists or open rates;
Improvements in social media following, engagement, or reach;
Improvements in SEO rankings or organic search traffic;
Generation of leads, appointments, or new client acquisitions;
Return on investment from paid advertising; or
Any other specific or implied commercial outcome.

Marketing results are influenced by a wide range of external factors beyond The Legacy Room’s control, including but not limited to market conditions, competitor activity, platform algorithm changes, seasonal trends, audience behaviour, and the quality and consistency of the Client’s own offering. By engaging The Legacy Room for Marketing Services, the Client expressly acknowledges and accepts this inherent variability.

Any case studies, testimonials, or examples of past performance shared by The Legacy Room in promotional or sales materials are provided for illustrative purposes only and do not constitute a guarantee of similar outcomes.

10.6. Intellectual Property in Marketing Deliverables

Unless otherwise agreed in a separate written agreement, all marketing content, copy, strategy documents, campaign assets, and other deliverables created by The Legacy Room as part of a Marketing Service engagement remain the intellectual property of The Legacy Room until full payment for the relevant engagement has been received and cleared.

Upon receipt of full payment, a limited, non-exclusive licence is granted to the Client to use the deliverables for the purposes for which they were created. The Client may not resell, redistribute, or represent the deliverables as their own independent creation without the prior written consent of The Legacy Room.

10.7. Service Amendments and Scope Changes

Any request by the Client to materially alter the scope, strategy, or deliverables of an agreed Marketing Service after the Onboarding Period has commenced may result in a revised timeline, adjusted pricing, or both. The Legacy Room will notify the Client of any such adjustments in writing, and work on amended scope shall not commence until written agreement has been reached between the parties.

11. GOVERNING LAW, JURISDICTION, AND DISPUTE RESOLUTION

11.1. Jurisdiction and Governing Law

This Agreement, and any dispute arising out of or relating to the Site, Services, Products, or any interaction between you and the Company, shall be governed exclusively by the laws of England and Wales, without regard to conflict of law principles or the laws of any other jurisdiction.

You agree that any dispute, claim, proceeding, or litigation concerning these Terms or your use of the Site shall be brought exclusively before the courts of England and Wales, and you irrevocably consent to the exclusive jurisdiction of such courts and waive any objection based on inconvenient forum or other venue-related defence.

11.2. Preliminary Resolution Requirement

Prior to the commencement of any legal or formal dispute process, both parties agree to engage in good faith attempts to resolve any disagreements or issues through direct written communication. Such informal resolution efforts shall extend for a minimum of thirty (30) days from the date of first written notice of the dispute. Failure to cooperate in good faith during this preliminary phase may be taken into account by the courts in any subsequent legal proceeding.

11.3. No Class Actions; No Jury Trials

To the fullest extent permitted by law, you agree that:

Any legal proceedings shall be conducted on an individual basis only. You hereby waive any right to participate in a class action, class arbitration, or any consolidated proceeding involving third parties.
You waive any and all rights to a jury trial, opting instead for resolution by a judge in a bench trial, should the matter proceed to court.

11.4. Statute of Limitations

Any claim, regardless of nature, arising out of or related to this Agreement must be brought within twelve (12) months of the date on which the alleged cause of action occurred. Claims brought after this period shall be considered time-barred and shall be summarily dismissed.

11.5. Force Majeure

The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, labour strikes, pandemics, infrastructure outages, hosting failures, power outages, or internet service disruptions. Any delays resulting from such Force Majeure events shall not constitute a breach of this Agreement.

12. MODIFICATIONS TO TERMS AND CONDITIONS

12.1. Right to Modify

The Company reserves the right to modify, update, replace, revise, or restructure these Terms of Service, in whole or in part, at any time and without prior notice. Your continued use of the Site, Platform, or any associated Deliverables following such changes shall constitute your binding acceptance of the revised Terms.

12.2. Notification of Updates

At the Company’s discretion, notice of significant changes to the Terms may be provided via:

Email, if an address is associated with your account;
Banner or popup notifications on the Site or course dashboard;
Updated “Effective Date” at the top of this Agreement.

It remains your responsibility to review the Terms periodically for changes. Failure to review the latest version does not absolve you of your obligations.

12.3. No Retroactive Relief

Any updates to these Terms shall apply prospectively only. No updates shall retroactively alter the terms applicable to Services or purchases made prior to the revision date, unless otherwise stated by the Company.

13. GENERAL PROVISIONS

13.1. Entire Agreement

These Terms constitute the full and complete agreement between you and The Legacy Room concerning your access to the Site and use of its Products and Services. All prior agreements, communications, representations, or understandings — whether oral or written — are hereby superseded and rendered null and void.

13.2. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, in whole or in part, such provision shall be deemed severable and shall not affect the enforceability of the remaining provisions, which shall remain in full force and effect.

13.3. No Waiver

No failure by the Company to enforce any provision of these Terms shall constitute a waiver of that provision or of any other provision herein, nor shall any waiver be deemed a continuing waiver.

13.4. Assignment

You may not assign, transfer, sublicense, or delegate your rights or obligations under these Terms without prior written consent from the Company. The Company may assign its rights or obligations at any time without notice.

13.5. Survival

All provisions relating to ownership, indemnification, disclaimers, limitations of liability, and governing law shall survive any expiration or termination of these Terms.

14. CONTACT INFORMATION

For any questions, complaints, legal notices, or formal correspondence, please contact us at:

The Legacy Room Marketing Ltd

Email: hello@thelegacyroom.co.uk

Telephone: +44 1282 221246

All written notices must be sent via email. Postal service is not accepted as an official channel unless explicitly requested by the Company.